Refund & Cancellation Policy

Last updated: 8 September 2026

Digital personalised service

The A$29 forecast is a personalised digital service prepared specifically for the customer. Because work begins after payment and the service is customised, cancellations are generally not available once preparation has started.

Before preparation begins

If you need to cancel, contact us as soon as possible after payment and before the report has entered preparation. We will assess refund requests individually.

Service issues

If you receive a report that is materially incomplete or cannot be delivered because of an error on our side, contact us promptly so we can investigate and, where appropriate, correct or re-deliver the report.

Incorrect customer information

Customers are responsible for checking the information they submit. If incorrect information is supplied, contact us promptly; additional work may require a new fee depending on the circumstances.

Contact

For refund or cancellation requests, contact us using the details on our Contact page and include your order/payment reference.